Your embroidery
questions, answered
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What is embroidery?
Embroidery is the process of decorating fabric or other materials with logos, symbols or writing using stitched thread.
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Can I supply my own garments?
Yes. We do offer embroidery or printing services on supplied garments.
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How can I request a quote?
When viewing any product on our website you can use the Quick Quote application on the left side of the page. We will then respond to your enquiry within 1-2 business days. Alternatively, please contact us directly: orders@stormboy.com or (07) 3219 1435.
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What is the best way to place an order?
The best way is to email us with your enquiry and attach any files required for embroidery or screen-printing. We will then provide a quote and details for processing your order. Another option is to use our online shop to purchase any of the selected items complete with embroidery/printing.
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How long does it take to complete my order?
It depends on your order, quantity and services required. Our aim for all our customers is a quick turn-around time.
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What are your payment options?
We accept payment by direct deposit, cash, eftpos or credit card (surcharges apply).
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Can I order sample products?
Yes, we can organise for samples to be sent to you at a cost. If you decide to place an order with us, the cost will be deducted from your final invoice.
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What is digitising?
Digitising is the process of creating a specific file typeof your logo/picture that can be used for embroidery.
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What file types do you accept for digitising logos for embroidery?
We accept any file type you have. However, a good quality file such as .eps or high-resolution .jpg is preferred.
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Is there a minimum order for custom made items?
Yes. For custom made items we require a minimum order of 100 pieces.
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How long does it take to create custom made items?
It takes about 4-6 weeks after approval of the final design/artwork.
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What are your delivery options?
We can deliver anywhere within Australia using Australia Post or a courier. Freight costs will apply. Yes, we have click and collect options!